• Arizona
  • Thursday , Feb 1 , 2018

Area Info

2 minutes reading time (442 words)

Quick Guide to EPCOR Customer Service and Support


Below you'll find some useful information to assist EPCOR water and wastewater customers.

How to pay your bill:

  • Online account management portal at epcor.com
    • Customers who have not already established an online account can use the account number on their bill to set one up.
    • Customers who do not have access to their account number, including San Tan water and wastewater should email This email address is being protected from spambots. You need JavaScript enabled to view it. (water and wastewater) or call 1-800-383-0834 and press 3 or 4 to speak to an agent.
  • EPCOR USA mobile app
    • Available for free download in the Apple App and Google Play stores
  • Online through your bank account
  • By mail to

P.O. Box 80036
Prescott, AZ 86304-8036

Until further notice, EPCOR is suspending all late fees and service disconnections for late payment.

How to start or stop service:

  • Online at epcor.com through the customer account portal
  • By smartphone using the EPCOR USA mobile, available for free in the Apple app and Google Play stores
  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Requests are scheduled and prioritized according to the date on which service will be stopped or started.

General customer service questions:
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Facebook.com/EPCORUSA
  • Twitter.com/EPCORUSA
  • 1-800-383-0834 – press 3 or 4 to speak to agent. Hold times may be long.

How to report an emergency or service disruption:

  • Call 1-800-383-0834 and press option 1
  • Facebook.com/EPCORUSA
  • Twitter.com/EPCORUSA

Current outages can be viewed online at epcor.com.

Services currently unavailable or limited:
  • Pay-by-phone
  • Call center agents may not have full access to account information

EPCOR's in-person customer service locations remain closed due to the COVID pandemic.
Water, wastewater and natural gas services remain uninterrupted.
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